Institutional care of the elderly in sheltered housing

Institutional care of the elderly in sheltered housing represents a special form of institutional care of the elderly and it entails:

  • basic and social care in sheltered housing;
  • health care under the regulations on health care.


The service is implemented in functionally connected housing that is adapted to the needs of the elderly.

The basic care in a sheltered housing encompasses:

  • assistance at living, including the basic cleaning of all or individual rooms in the apartment by removing waste and making the bed;
  • organised meals, including the delivery of prepared meals or cooking at the apartment and washing used dishes;
  • assistance at washing, drying and ironing laundry, including the delivery and removal of clean and dirty laundry, and washing, drying and ironing bed sheets and/or personal laundry.


Social care in a sheltered housing encompasses:

  • assistance at keeping personal hygiene and implementing daily chores, including assistance at changing clothes, assistance at washing, feeding, performing all basic life necessities, maintaining and caring for personal orthopaedic devices;
  • care and assistance at preserving social contacts including the establishment of the social network with the environment, volunteers and relatives, accompanying persons at performing their urgent matters, informing institutions on the condition and needs of the beneficiary.


Besides the basic and social care, persons entitled to care must also have the option to use the whole-day connection via personal telephone alarm for long-distance assistance guaranteed by the service provider or the latter concludes a contract with another service provider who within the scope of their regular activity perform permanent emergency aid (e.g. health care clinic, regional centre for help at home).

The scope and type of care is adapted to the needs and wishes of the individual beneficiary. The basic and social care in sheltered housing can be replaced with the help at home service – social care at home, if the municipality where the service is implemented approves this type of care.

The provider of institutional care in sheltered housing is obliged to ensure the provision of health care by concluding a contract with the provider of services that has appropriate documents for the implementation of such activity, except in the case when the service provider implements the activity alone in accordance with the valid regulations.

The service also comprises supervisory consults for social care services providers and professional training in the scope as determined by the branch collective agreement for an individual group of service providers.

The following persons are entitled to institutional care in sheltered housing:

  • persons older than 65 years who due to their age or age-related symptoms are not capable of independent life without the help of another person, however, their psycho-physical abilities enable them to maintain satisfying mental and physical well-being and independence with regular organised help of another person and health care in their living environment, therefore, they do not require complete institutional care at the facility;
  • persons younger than 65 years, who are due to their main psycho-physical abilities not entirely capable of living alone without the help of another person, however, other psycho-physical abilities enable them to maintain satisfying mental and physical well-being and independence with regular organised help of another person and health care in their living environment and they do not require complete institutional care at a facility.

The service must be available to users seven days a week.


Conditions and evidence

Last updated: 27. 11. 2015