Social assistance to family for the home

Family assistance for the home encompasses: professional counselling and assistance at regulating relations among family members, professional counselling and help in caring for children and training the family for performing their daily role.

Persons entitled to this service come from non-regulated relations in the family and are solvable only by implementing changes in the family as a whole, when the family seeks professional counselling and help in caring for children, however, the known behavioural patterns and the patterns of knowledge of the family do not suffice for resolving problems and in cases when social distress of two or more family members requires permanent support and guidance for ensuring normal conditions for survival and the development of a family.

The condition for the use of this service is the assessment that family members are motivated to realise the necessary changes in their social roles and the conclusion of an agreement on cooperation.

Family assistance for the home is a professionally managed process which involves: two professional workers, family members who are entitled to this service, key and responsible members of the family and other persons living with the subject family or who have impact on that family.

The service is categorised in five parts:

  • The first part encompasses the recognition of social distress of persons entitled to the service and other family members, professional assessment of needs and expectations of the family and the assessment of options the family offers.
  • The second part encompasses the exchange of standpoints of professional workers and family members on the offered service, the determination of realisable goals and the conclusion of an agreement on the types of assistance, duration, cooperation and obligations of participants.
  • The third part encompasses the preparation of an assistance plan, especially the determination of areas where work has to be done, the determination of frequency, places and schedules of meetings, the determination of priorities and assumed liabilities of all people involved in the process.
  • The fourth part encompasses the implementation of agreements. Professional workers train the family members for their contribution to the existence, alteration and the development of the family. They encourage the identification of problems in relationships and guide family members to progressively resolve conflicts in the family and its relations with the environment. Professional workers offer support to the family.
  • The fifth part encompasses the evaluation of achieving the goals by phases, whereby the motivation for changes in the complete functioning of the family, changes perceived by the environment and the effects on individual family members are assessed.


the process of the first, second and third part until the conclusion of the agreement on cooperation entail 10 hours of discussions that can be held at home. Further meetings are implemented at monthly agreed times, each in average lasting 90 minutes. Weekly meetings, which on average last 60 minutes, are also possible.

The first service cycle encompasses the preparation and 10 meetings or 40 hours on average, each further cycle encompasses 30 hours on average.

Work methods:

the service is implemented in teams according to the principles of group work with the family, supplemented with animation, support, guidance and negotiations techniques.

Service providers:

the service can be performed by professional workers with appropriate education and three-year’s working experience.

Co-providers of the service can involve professional workers under the previous paragraph, or professional workers with three-year’s working experience.

Supervision and education:

another part of the service is professional education and supervision, organised according to the principle:  

  • supervisory consults: 12 hours for the service manager or 10 hours for the co-provider of service every 50 service;
  • professional education: in the scope as determined by the branch collective agreement.

Conditions and evidence

Last updated: 27. 11. 2015