First social aid

First social aid encompasses the assistance at recognising social distress or problem, the assessment of possible solutions, informing the beneficiary on possible social care services and benefits, obligations that follow the selection of the service or tax and the presentation of the network of service providers who offer assistance.

The beneficiary is anyone who has found themselves in social distress, if they decide voluntarily for the service and if they seek the service at an authorised service provider, if they accept the service which the authorised service provider starts upon the initiative of entitled proposers, or if they agree to the service which the authorised service provider initiates ex officio or based on the notifications of authorities and institutions that have found that the beneficiary is socially endangered.

Procedure and duration:

First social aid is performed as and independent service when the beneficiary seeks for aid for the first time and the service provider does not have the data based on which they could refer the beneficiary to other service providers.

First social aid is implemented as a guided discussion in three mutually connected parts:

  • In the first part, the professional worker presents the institution and themselves. This enables the beneficiary to provide as much relevant information possible on their distress and problems. The worker encourages the person to express their assessment and standpoints on the occurred situation with regard to financial issues and mutual relations.
  • In the second part the service provider offers professional assistance and support at recognising the distress and problems by considering the person's expectations and their proposals for solutions.
  • In the third part the service provider presents to the beneficiary possible solutions and methods of resolving distress and problems. The worker explains the types of services that area available at various service providers, and informs them on the conditions under which each service can be used and on the criteria for potential social care benefits. If necessary, the service provider refers the person to authorities where information can be obtained or where procedures in connection with the rights in the field of work and employment, pension and disability protection, health insurance can be obtained or to the court. If necessary, the service provider offers the person that is entitled to the service, assistance in the preparation of claims and applications, for which they are qualified. The service provider prepares an official record on the findings and agreements. The record is confidential and can be sent to other authorities or persons only with the consent of the beneficiary.


In an acute social distress or if first social aid is ensured ex officio, the service provider themselves decide on the possible solutions and implements urgent measures in accordance with authorisations. The beneficiary cooperates only according to their abilities. The service provider prepares an official record on the findings and agreements.

The procedures of first social aid as an independent service in average last 45 minutes each. They normally do not repeat within the scope of the same matter.

First social aid is implemented according to the method of working with an individual.

Social providers

The providers of first social aid service are professional workers with appropriate education and five years of working experience.

Supervision and education:

another part of the service is professional education and supervision, organised according to the principle:  

  • supervisory consults: 10 hours for every 1.300th service;
  • professional education: in the scope determined by the branch collective agreement.

Conditions and evidence

Last updated: 27. 11. 2015