Minimum scope of services at accommodation

Zagotoviti se mora dnevno čiščenje in vzdrževanje vseh prostorov, ki so na voljo gostu.

The minimum scope of services in individual types of accommodation hospitality facilities refers to services which guests receive at arrival or departure or during their stay in accommodation private and joint rooms, for instance in a dining room.

When welcoming guests you must ensure bed and breakfast, the reception of guests at least 12 hours per day, a contact person who is available 24 hours a day, safe key storage , safe storage for items of value, telephone for external calls, forwarding messages to guests and luggage storage upon guests' wishes.

The rooms must provide clean bed sheets, replacement of bed linen at least once a week, replacement of towels at least every other day or when necessary.

Minimum services that must be provided at the dining room are:

  • continental breakfast,
  • clean table cloths,
  • daily replacement of table cloths or after individual meals,
  • if necessary, clean and undamaged dishes,
  • glass and cutlery, a visibly marked start and end of service in front of the entrance.

Joint lounge for guests must provide daily newspapers and TV, if the latter is not provided in rooms.

All rooms that are available to guests must be cleaned and maintained every day.

Last updated: 01. 03. 2016